Refund policy

At Endure Jewellery, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns:

We accept returns within 14 days of receiving your order, provided the item is:

Unworn and unused
In its original condition
Returned in the original packaging
Accompanied by proof of purchase

Once your return is received and inspected, we'll notify you of the outcome.

Exchanges:

If you'd like a different size or product, please contact us before returning your item.
We'll do our best to accommodate exchanges, subject to stock availability.

Faulty or Damaged Items:

If your item arrives damaged or develops a manufacturing fault, please contact us as
soon as possible with your order number and photos of the issue.

If the fault is confirmed, we'll offer a replacement, repair, or refund in accordance with
Australian Consumer Law.

Please note that normal wear and tear, accidental damage, misuse, or improper care
are not considered manufacturing faults.

Change of Mind:

If you've simply changed your mind, you're welcome to return eligible items within 14
days. Return shipping costs for change-of-mind returns are the responsibility of the
customer unless otherwise required by law.

Original shipping charges are non-refundable.

Refunds:

Approved refunds will be processed back to your original payment method. Please allow
3–10 business days for your financial institution to process the refund after it has been
issued.

Return Shipping:

Customers are responsible for ensuring returned items are packaged securely. We
recommend using a tracked shipping service, as we cannot be responsible for returns
lost in transit.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if they fail to be of acceptable quality
and the failure does not amount to a major failure.

Contact Us:

If you have any questions about returns or need assistance with your order, please
contact us via our Contact Us page or email our customer support team.